Hello everyone,
It has been a while hasn’t it. I have just finished migrating the website away from Godaddy to a new ethical host in the UK, you should hopefully notice the website is significantly more responsive and we no longer have to worry about frustrations like SSL certificates expiring.
In addition, today we are launching the first step in our efforts to significantly improve the support we provide players – the Support Helpdesk.
You can find it linked in the main navigation of the website, and through it you can raise helpdesk tickets that will be tracked and managed by the Game Masters. The support team is now 4 GMs strong, and we are committed to improving the way we interact with players and the level of support we provide.
With this change, @ModMail is being retired from the Discord server.
Soon, all emails sent to the support email address will also be routed through to the helpdesk giving the team a single system we can use to support everyone, and making it much more likely your support requests are seen and attended to in a reasonable timeframe.
Using a system like this is a new thing to all of us, so please be patient with us while we learn and adapt to this new approach.
– Fhox, GM Meowcake, GM Woofcake, GM Quackcake & GM Squeakcake